Failure
I Quoted Three Weeks. It Took Seven Months.
What that taught me about scoping, and why I now refuse work
6 min read
Unit Economics
We Lost Fifty Dollars A Month On Every Customer We Signed
AI pricing does not behave like software pricing, and I learned it the expensive way
7 min read
Vendor Evaluation
A Demo Is Engineered To Work. Your Workflow Is Not.
Seven signals that a vendor has not deployed at your scale
8 min read
Adoption
Your Most Valuable Problem Is The Wrong Place To Start
Why AI pilots die, and the four characteristics of one that does not
6 min read
Design
The Handoff Is The Product
Most AI failures live in the gap between the machine and the human
5 min read
Governance
"Human In The Loop" Is Not A Control
What governance actually has to say, on one page
7 min read
Nonprofit
Small Teams Have The Advantage, Not The Disadvantage
Why AI matters more to a ten-person nonprofit than to an enterprise
6 min read
Standards
Great Is The Enemy Of Excellent
The standard is set in three places nobody can see
5 min read
Ownership
Seven Habits That Cap What You Can Build
I had all of them. Some I still catch myself in.
8 min read
Students
The Future Is Bright. There Is Also A Dimmer Switch.
What nobody tells students about the part they control
5 min read